If you’ve got a question about your Meat Box order, subscription, or any of our products and services, please contact us. Before you reach out to us, why not try finding an answer to your problem using our help articles below?

Tracking Number

You can find the tracking number for your order within your account’s order page: open the # link or ‘View’ link next to the relevant order. You can also find this within your dispatch email or the DPD notification.

If you wish to contact a member of our team about your delivery, our products, services, or anything else, please find several contact options below.


We aim to respond to emails within 48 hours or less



Lines are open 8 am to 5 pm Monday to Friday


Unit 10 Smiths Close, Burntwood, Staffordshire, WS7 3FT

Please note that we do not offer our products for sale in a physical store

Contact Form

Leave this field blank
Only for existing customers. Find your order number on your confirmation email.

Contact Timeframe

Contact Timeframe

Please be aware that we have a relatively small customer service team. However, we shall aim to get back to submissions within 48 hours. If you wish to contact us regarding an urgent matter, please call the number provided or contact DPD for delivery queries.

Thank you for your patience and understanding!

Help Articles

Our help articles are designed to help you find the answer to your problem as quickly as possible. Click on the relevant area for your issue below to find more options within our help pages.


Find help on placing your order, setting up or amending subscriptions


Get your product queries answered or find out the best practices for product care


Want more information about our delivery services? Get help here

Ready to Order Your Meat Box?

If you’re ready to select your meat box items, go ahead and give it a go. We’ve done everything we can to make the ordering process nice and easy. If you’re still having trouble, pop back here and let us know how we can help.