Here, you can find all the help you need on our products and services.

Delivery Tracking

Once our courier, DPD have processed your parcel, you should be notified via email. This email will contain your tracking number, so be sure to check any junk folders. You can also find this within your account’s order page: open the # link or ‘View’ link next to the relevant order. You can also find this within your dispatch email. Then you can track your parcel online or speak to a DPD customer service agent.

Delivery Notice

Once DPD has processed your parcel, you will need to contact DPD to help with your delivery, we will be unable to directly assist with this.

Firstly, select the help category below to find help articles to assist you.

Order Help Articles

Products Help Articles

Delivery Help Articles

Can’t find the help you’re looking for? Fill in the form below and we’ll aim to get back to you within 1 working day.

Find your order number on your confirmation email.

If you have an urgent enquiry, please call us as soon as possible


020 3904 7000

Lines open Monday – Friday 8 am to 5 pm