Here, you can find all the help you need on our products and services.
Once our courier, DPD have processed your parcel, you should be notified via email. This email will contain your tracking number, so be sure to check any junk folders. You can also find this within your account’s order page: open the # link or ‘View’ link next to the relevant order. You can also find this within your dispatch email. Then you can track your parcel online or speak to a DPD customer service agent.
Once DPD has processed your parcel, you will need to contact DPD to help with your delivery, we will be unable to directly assist with this.
Firstly, select the help category below to find help articles to assist you.
Order Help Articles
What is the Minimum Order Value?
The minimum order value is £30, so we maximise the cost of our delivery and packaging for each order. Subsequently, this allows us to offer better value per item.
Can I make changes to my order?
To make changes to the products in your order or the delivery, please call our customer service line:
Changes must be made before 1 pm the day before the expected delivery. Any changes requested past this time cannot be honoured.
Can I cancel my order?
Regular orders may be cancelled up to 2 pm on the day prior to the order delivery date. We shall issue a full refund and this should show within your method of payment within 3 working days.
Seasonal orders such as those placed for Thanksgiving, Christmas & Easter may be cancelled 7 days prior to the delivery date. Orders cancelled after this time are not eligible for a refund. This is because these seasons require us to prepare many bespoke orders and make advanced purchases of meat items to prepare such orders. We are also required to book delivery slots in advance.
Can I order by phone?
Unfortunately, we don’t offer the option to place your order over the phone. This is due to the level of security we want for our customers. Above all, passing card details over the phone puts sensitive details at risk and we want to avoid this.
What payment methods are accepted?
We have many options for secure payment on our site including:
Can I return my order?
Due to the nature of the product, we do not accept returns and cannot allow exchanges.
Are Whitehouse Loyalty schemes valid?
Whitehouse Foods App and Loyalty Cards cannot be used on Meat in the Box. To clarify, points cannot be collected and gifts cannot be redeemed.
This is because the card and app are designed to be used with our retail store till systems, which is separate from the Meat in the Box site framework.
Products Help Articles
Above all, we set out to make ordering meat online as simple and as cost-effective as possible. So we decided on a one-box fits all approach. In short, we devised a broad selection of items that our customers can choose from to create their bespoke meat selection box. You can opt for our cost-effective Meat selection boxes or order items individually.
Our Meat Boxes are designed to be ordered weekly, fortnightly or monthly in order to keep a family, no matter what size, stocked up with high-quality meat items.
One or more products have spoiled
Most importantly, we label each of our products in line with our health & safety rules. These rules should be followed by the customer in order to maintain the quality and safety of our products. However, if you believe that one or more of the items that you have received has prematurely spoiled then please contact us and we’ll talk you through checks.
If our checks find that the product has indeed spoiled, we will offer a refund for the spoiled items.
What are the limitations to the Meat in my Box?
Our Meat Box only has one limitation:
The minimum order value is £30
There are no limits on:
The items you add to your box.
The number of each item ordered
The number of Meat Boxes you order
The frequency of your orders
Each of our products displays basic care instructions including a use-by date. By following this and the information below, you can be sure that you’re taking care of your products and maintaining the best quality products possible.
Firstly, unbox your items immediately upon delivery
Secondly, check each item is securely sealed and undamaged
Select items for refrigeration and freezing
Refrigerate or freeze on the day of delivery
Refrigerated items must be cooked and consumed by the use by date on the packaging
Frozen items should be cooked and consumed within 180 days of freezing
Defrost items in your refrigerator with the packaging remaining
Finally, cook and consume defrosted items within 24 hours, once fully thawed
The meat in my box is warm
If the products inside your meat box do not feel cold or are above 8°C, then please contact us immediately. We will then go through checks with you. If we also find the meat to be unfit for consumption we shall advise you to dispose of the items and will offer the following options:
Replacement of the order at the next available delivery
Refund the order value
Our boxes are specially designed to maintain the cool temperature of the meat in transit but several factors could be the cause of this issue.
If your burgers or mince have developed a brown colour on the surface or in the centre – do not be alarmed. Most importantly, do not throw the item away – this is perfectly normal and safe to eat.
Why does this happen?
This is all a matter of science. A pigment exists within beef called myoglobin and this pigment contains iron. This pigment starts out purple when beef is first cut, when exposed to oxygen in the air it turns red.
Enzymes within the meat use this oxygen and while doing so, remove electrons from the iron within the myoglobin. As a result, this turns the myoglobin and the meat brown. There are other enzymes present that give electrons back to the iron within the myoglobin, consequently, turning the myoglobin and the meat back to purple and red.
Minced beef and burgers have a high surface area, subsequently, the myoglobin is saturated with Oxygen from the air. Once the mince is packed or the burgers have been pressed, the myoglobin on the outside areas can continue this cycle. However, the mince that is in the centre or has a burger disc attached to it only has enough oxygen for the enzymes to turn the myoglobin brown. It is not enough for the other enzymes to turn the myoglobin purple and red again as the air and oxygen cannot penetrate through.
Therefore, the centre of the mince and any surface of burgers that are covered may be brown upon delivery. Once the mince is broken up or the burgers are unpackaged and exposed to the air, they will begin to turn red again as the Oxygen allows the enzymes within the myoglobin to continue the cycle.
An explanation and biology lesson rolled into one!
I can’t find the meat item I’m looking for
The meat options shown on our site are the only options we currently have available. We are constantly working on new ideas and are frequently adding new products.
Give our search box a try first to find the product.
If you still can’t find it and you would like to recommend it to us, please contact us and let us know!
We source our meat box products based on quality, price and welfare standards.
You can always find the country of origin displayed beneath each item within our store. That is to say, we do not hide this information as we want our customers to make an informed decision based on the products we have on offer.
– Beef is sourced from farms in Staffordshire and across the UK, which are reared on a grass rich diet.
– Whole Chickens and Chicken Portions are British
– Boneless Chicken Fillets are predominantly sourced from UK and Holland.
– Lamb products are sourced from the UK.
– The Pork we supply originates from UK and Spain. We have worked in the industry for many years and our Spanish pork loins are the most consistent and tasty meat product we have ever sourced.
– Our Turkeys and Turkey Breasts are British
In conclusion, you can see that whilst we do offer a broad range of British products, we do source from other parts of the world. Because we know we’re sourcing from reputable farmers and wholesalers and the quality of the products meets our high standards, we stand by our products.
Delivery Help Articles
The minimum order value is £30. This ensures we maximise the cost of our delivery and packaging for each order. Subsequently, this allows us to offer better value per item.
Weekday Delivery (over £50): FREE
Weekday Delivery (under £50): £4.99
Saturday Delivery: £6.99
The reason for this higher charge for the Saturday delivery is that this is classed as a premium service by our couriers and so is charged at a much higher rate by our couriers.
We work closely with our couriers to do everything we can to get your parcel to you on the day specified. However, mistakes can happen, so here’s what you need to consider if you think your parcel has not been delivered:
Firstly, have you Tracked your parcel?
Secondly, check the delivery address on your order confirmation
Does the date match the requested delivery date on your order confirmation?
Did you provide any special delivery instructions?
Have you received an ‘attempted delivery’ slip?
Check with your neighbours
Finally, has the item been left in the safe place specified during checkout?
If you’re still having trouble locating your parcel and need help, please contact DPD or contact us and we’ll look into the matter for you.
We can deliver your meat box 5 days a week. Some days are omitted due to courier limitations. Please see below the days that we deliver:
For our Next Day Delivery service, orders must be received by 10 am
Any orders placed after this cut-off time will not be eligible for next-day delivery. We’re afraid there are no exceptions to this rule as our deliveries will be collected by our courier only a short while after this time.
All of our meat boxes are dispatched via next-day delivery. You should receive a timeslot for your delivery from DPD on the morning of delivery.
Adverse weather may have an effect on delivery times, so please bear this in mind when placing your order.
We deliver to mainland UK. However, there are some exclusions due to courier limitations.
– Northern Ireland (BT Postal Code)
– Certain Scotland Postal Codes: ZE, HS, KW, IV, AB1-AB9, AB17-AB20, AB31-AB99, G85-G89, G91-G99, HS, IV, KA31-KA99, KW, KY17-KY98, ML13-ML99, PA20-PA99, PH15-PH99, TD16-TD99, ZE
Can’t find the help you’re looking for? Fill in the form below and we’ll aim to get back to you within 1 working day.
If you have an urgent enquiry, please call us as soon as possible