Help

Here, you can find all the help you need on our products and services.

Delivery Tracking

Once our courier, DPD have processed your parcel, you should be notified via email. This email will contain your tracking number, so be sure to check any junk folders. You can also find this within your account’s order page: open the # link or ‘View’ link next to the relevant order. You can also find this within your dispatch email. Then you can track your parcel online or speak to a DPD customer service agent.

Delivery Notice

Once our couriers have processed your parcel, you will need to contact them to help with your delivery, we will be unable to directly assist with this.

Order Help Articles

Here you can find all of our frequent order queries.

What is the Minimum Order Value?

The minimum order value is £30, so we maximise the cost of our delivery and packaging for each order. Subsequently, this allows us to offer better value per item.

Can I make changes to my order?

To request additions to your order, please complete our ‘Add to Existing Order’ form.

To remove products from your order or alter the delivery date, please call our customer service line:

02039047000

Changes must be made before 1 pm the day before the expected delivery. Any changes requested past this time cannot be honoured.

Can I cancel my order?

Regular orders may be cancelled up to 2 pm on the day prior to the order delivery date. We shall issue a full refund and this should show within your method of payment within 3 working days.

Seasonal orders such as those placed for Thanksgiving, Christmas & Easter may be cancelled 7 days prior to the delivery date. Orders cancelled after this time are not eligible for a refund. This is because these seasons require us to prepare many bespoke orders and make advanced purchases of meat items to prepare such orders. We are also required to book delivery slots in advance.

Can I get a refund?

We will only issue a refund if it is found that part or all of the order is faulty. An item is classed as faulty if it displays one of the following faults:

Premature spoiling
Poor texture


View Our Refund Policy

If you have any concerns with your order, please contact us right away.

Can I order by phone?

A member of our team will be happy to take your order over the phone. We can either take payment over the phone or send a secure payment link to you.

What payment methods are accepted?

We have many options for secure payment on our site including:

Credit Card
Debit Card
American Express
PayPal
Apple Pay
Google Pay

Can I return my order?

Due to the nature of the product, we do not accept returns and cannot allow exchanges.


Product Help Articles

Here, you can find all of our frequent product queries.

Can I order individual items?

Yes. Above all, we set out to make ordering meat online as simple and as cost-effective as possible. So we decided on a one-box fits all approach. In short, we devised a broad selection of items that our customers can choose from to create their bespoke meat selection box. You can opt for our cost-effective Meat selection boxes or order items individually.

Our Meat Boxes are designed to be ordered weekly, fortnightly or monthly in order to keep a family, no matter what size, stocked up with high-quality meat items.

One or more products have spoiled

Most importantly, we label each of our products in line with our health & safety rules. These rules should be followed by the customer in order to maintain the quality and safety of our products. However, if you believe that one or more of the items that you have received has prematurely spoiled then please contact us and we’ll talk you through checks.

If our checks find that the product has indeed spoiled, we will offer a refund for the spoiled items.

What are the limitations to the Meat in my Box?

Our Meat Box only has one limitation:

The minimum order value is £30

There are no limits on:

Items you add to your box.
The number of each item ordered.
The number of Meat Boxes you order.
Frequency of your orders.

Product Care & Storage

Each of our products displays basic care instructions including a use-by date. By following this and the information below, you can be sure that you’re taking care of your products and maintaining the best quality products possible.

Firstly, unbox your items immediately upon delivery.
Secondly, check each item is securely sealed and undamaged.
Select items for refrigeration and freezing.
Refrigerate or freeze on the day of delivery.
Refrigerated items must be cooked and consumed by the use by date on the packaging.
Frozen items should be cooked and consumed within 180 days of freezing.
Defrost items in your refrigerator with the packaging remaining.
Finally, cook and consume defrosted items within 24 hours, once fully thawed.

The meat in my box is warm

If the products inside your meat box do not feel cold or are above 8°C, then please contact us immediately. We will then go through checks with you. If we also find the meat to be unfit for consumption we shall advise you to dispose of the items and will offer the following options:

Replacement of the order at the next available delivery
Refund the order value


Our boxes are specially designed to maintain the cool temperature of the meat in transit but several factors could be the cause of this issue.

Mince/burgers have brown patches

If your burgers or mince have developed a brown colour on the surface or in the centre – do not be alarmed. Most importantly, do not throw the item away – this is perfectly normal and safe to eat.

Why does this happen?

This is all a matter of science. A pigment exists within beef called myoglobin and this pigment contains iron. This pigment starts out purple when beef is first cut, when exposed to oxygen in the air it turns red.

Enzymes within the meat use this oxygen and while doing so, remove electrons from the iron within the myoglobin. As a result, this turns the myoglobin and the meat brown. There are other enzymes present that give electrons back to the iron within the myoglobin, consequently, turning the myoglobin and the meat back to purple and red.

Minced beef and burgers have a high surface area, subsequently, the myoglobin is saturated with Oxygen from the air. Once the mince is packed or the burgers have been pressed, the myoglobin on the outside areas can continue this cycle. However, the mince that is in the centre or has a burger disc attached to it only has enough oxygen for the enzymes to turn the myoglobin brown. It is not enough for the other enzymes to turn the myoglobin purple and red again as the air and oxygen cannot penetrate through.

Therefore, the centre of the mince and any surface of burgers that are covered may be brown upon delivery. Once the mince is broken up or the burgers are unpackaged and exposed to the air, they will begin to turn red again as the Oxygen allows the enzymes within the myoglobin to continue the cycle.

An explanation and biology lesson rolled into one!

I can’t find the meat item I’m looking for

The meat options shown on our site are the only options we currently have available. We are constantly working on new ideas and are frequently adding new products.

Give our search box a try first to find the product.

If you still can’t find it and you would like to recommend it to us, please contact us and let us know!

Where do we source our meat from?

We source our meat box products based on quality, price and welfare standards.

You can always find the country of origin displayed beneath each item within our store. That is to say, we do not hide this information as we want our customers to make an informed decision based on the products we have on offer.

– Beef is sourced from farms in Staffordshire and across the UK, which are reared on a grass rich diet.
– Whole Chickens and Chicken Portions are British

– Boneless Chicken Fillets are predominantly sourced from UK and Holland.
– Lamb products are sourced from the UK.
– The Pork we supply originates from UK and Spain. We have worked in the industry for many years and our Spanish pork loins are the most consistent and tasty meat product we have ever sourced.
– Our Turkeys and Turkey Breasts are British


In conclusion, you can see that whilst we do offer a broad range of British products, we do source from other parts of the world. Because we know we’re sourcing from reputable farmers and wholesalers and the quality of the products meets our high standards, we stand by our products.


Delivery Help Articles

Here you can find all of our frequent delivery queries.

How Much Does Delivery Cost?

Weekday Delivery (over £50): FREE
Weekday Delivery (under £50): £4.99
Saturday Discount Delivery (over £50): £2
Saturday Delivery (under £50): £5.99

The reason for this higher charge for the Saturday delivery is that this is classed as a premium service by our couriers and so is charged at a much higher rate by our couriers.

My Parcel Did Not Arrive

We work closely with our couriers to do everything we can to get your parcel to you on the day specified. However, mistakes can happen, so here’s what you need to consider if you think your parcel has not been delivered:

Firstly, have you Tracked your parcel?
Secondly, check the delivery address on your order confirmation
Does the date match the requested delivery date on your order confirmation?
Did you provide any special delivery instructions?
Have you received an ‘attempted delivery slip?
Check with your neighbours
Finally, has the item been left in the safe place specified during checkout?

If you’re still having trouble locating your parcel and need help, please contact DPD or contact us and we’ll look into the matter for you.

What days do you deliver?

We can deliver your meat box 5 days a week. Some days are omitted due to courier limitations. Please see below the days that we deliver:

Tuesday
Wednesday
Thursday
Friday
Saturday

What is the cut-off time for Next Day Delivery?

For our Next Day Delivery service, orders must be received by 10 am

Any orders placed after this cut-off time will not be eligible for next-day delivery. We’re afraid there are no exceptions to this rule as our deliveries will be collected by our courier only a short while after this time.

Where do we deliver to?

We deliver to mainland UK. However, there are some exclusions due to courier limitations.

Excluded Zones:
– Isles
– Islands
– Northern Ireland (BT Postal Code)
– Certain Scotland Postal Codes: ZE, HS, KW, IV, AB1-AB9, AB17-AB20, AB31-AB99, G85-G89, G91-G99, HS, IV, KA31-KA99, KW, KY17-KY98, ML13-ML99, PA20-PA99, PH15-PH99, TD16-TD99, ZE

Add to Existing Order

If you have an existing order with us, you can request to add additional products to your order here. If we are able to add those items, we will email over a secure payment link to the email address used to place your order.

• Please note that this is a request and we cannot guarantee the availability of the requested items.

• If your order is due to arrive with you tomorrow, we will be unable to add products to your order as your order will currently be in production.

• We are unable to make adjustments to Christmas orders after 15th December

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Need More Help?

Can’t find the help you’re looking for? Fill in the form below and we’ll aim to get back to you within 1 working day.

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Only for existing customers. Find your order number on your confirmation email.

If you have an urgent enquiry, please call us as soon as possible

020 3904 7000

Lines open Monday – Friday 8 am to 5 pm